Overnight Closer Part Time

Glow Brands•Louisville, KY

About The Position

The Overnight Closer (Member Services Representative) creates a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. The role is also responsible for closing the day’s shift, completing a bank deposit for the next day, and helping maintain the club’s neatness and cleanliness. The position requires working overnight (third) shifts and may involve working independently and alone as business needs require. This is a part-time position paying $15.00–$16.00 per hour. The posting lists a flexible work schedule and casual dress code. Employees at a franchise location are employed by the franchisee, not PFHQ.

Requirements

High school diploma or GED equivalent.
Must be at least 18 years old.
Basic computer proficiency.
Exceptional customer service skills and the ability to interact professionally and positively with members and coworkers.
Strong listening skills and the ability to empathize and problem-solve.
Ability to demonstrate diplomacy and use appropriate behavior and language.
Punctuality and reliability.
Ability to work third-shift overnight hours.
Ability to work independently and alone during shifts when business needs require.
Ability to occasionally lift up to 75 pounds.
Ability to tolerate occasional encounters with toxic chemicals; training and protective equipment are provided.

Nice To Haves

Customer service background preferred.
A passion for fitness and health.
Upbeat and positive attitude.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Answer phones in a friendly manner and assist callers with questions.
Check members into the system.
Sign up new members and take prospective members on tours.
Facilitate updates to member accounts.
Respond to member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as needed.
Assist in maintaining the club’s neatness and cleanliness.
Close the shift for that business day.
Create a bank deposit for the next day.