Overnight Closer Part Time

Planet Fitness - Glow Brands•Louisville, KY

12d

About The Position

The Overnight Closer (Member Services Representative) creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role also involves closing the day’s shift and completing related end-of-day tasks.

Requirements

Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers.
Strong listening skills, empathy, and problem-solving ability.
Demonstrate diplomacy and appropriate behavior and language in all interactions.
High school diploma or GED equivalent.
Must be at least 18 years old.
Ability to work overnight third shift.
Ability to work independently and alone during shifts as business needs require.

Nice To Haves

Customer service background preferred.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Answer phones in a friendly manner and assist callers with questions.
Check members into the system.
Sign up new members.
Take prospective members on tours.
Facilitate updates to member accounts.
Respond to member questions and concerns promptly and professionally, escalating to an Assistant Manager or Manager as needed.
Help maintain the neatness and cleanliness of the club.
Close the shift for the business day.
Create a bank deposit for the next day.