Overnight Closer Part Time

Planet Fitness - Glow Brands•Shepherdsville, KY

11d•$15 - $16

About The Position

The Overnight Closer (Member Services Representative) creates a positive experience for Planet Fitness members, prospective members, and guests by providing superior customer service. The role also involves closing the club’s shift for the business day and preparing a bank deposit for the next day.

Requirements

High school diploma or GED equivalent.
Must be at least 18 years old.
Basic computer proficiency.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer-service skills and the ability to interact positively and professionally with members and coworkers.
Strong listening skills, empathy, and problem-solving ability.
Demonstrate diplomacy and appropriate behavior and language in all interactions.
Ability to work overnight shifts.
Ability to work independently and alone during shifts as business needs require.
Ability to stand and walk continually during the shift and talk continually with members and staff in person or by phone.
Ability to occasionally lift up to 75 pounds.
May occasionally encounter toxic chemicals; training and protective equipment are provided.

Nice To Haves

Customer service background.
Passion for fitness and health.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Handle front-desk activities, including answering phones, checking members into the system, signing up new members, conducting tours for prospective members, and updating member accounts.
Respond to member questions and concerns professionally and promptly, escalating issues to an Assistant Manager or Manager as needed.
Help maintain the club’s neatness and cleanliness.
Close the shift for the business day.
Prepare a bank deposit for the next day.