Overnight Closer Part Time

Glow Brands•Shepherdsville, KY

11d

About The Position

The Overnight Closer (Member Services Representative) creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front-desk activities, supports members and prospective members, helps maintain the club, and closes the business day’s shift, including preparing a bank deposit for the next day. The position requires working overnight, sometimes independently and alone as business needs require.

Requirements

Basic computer proficiency.
Passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills and ability to interact positively and professionally with members and co-workers.
Strong listening, empathy, and problem-solving skills.
Ability to demonstrate diplomacy and use appropriate behavior and language.
High school diploma or GED equivalent required.
Must be at least 18 years of age.
Ability to work third shift (overnights).
Ability to work independently and alone during shifts as business needs require.

Nice To Haves

Customer service background preferred.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Answer phones in a friendly manner and assist callers with questions.
Check members into the system.
Sign up new members.
Take prospective members on tours.
Facilitate updates to member accounts.
Respond to member questions and concerns promptly and professionally, escalating to the Assistant Manager or Manager as needed.
Assist in maintaining the club’s neatness and cleanliness.
Close the shift for the business day.
Create a bank deposit for the next day.