Overnight Closer Part Time

Glow Brands•Evansville, IN

About The Position

The Overnight Closer (Member Services Representative) creates a positive experience for Planet Fitness members, prospective members, and guests by providing a superior level of customer service. This role handles front-desk activities and closes the club’s shift for the business day, including preparing a bank deposit for the next day. The position requires working overnight and may involve working independently and alone when business needs require.

Requirements

Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers while exceeding member expectations.
Strong listening skills and the ability to empathize and solve problems.
Demonstrate diplomacy and appropriate behavior and language in all interactions.
High school diploma or GED equivalent required.
Must be at least 18 years of age.
Able to work third shift (overnights).
Able to work independently and alone during shifts as business needs require.
Able to occasionally lift up to 75 pounds.
Customer service background preferred.

Nice To Haves

Customer service background.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Answer phone calls in a friendly manner and assist callers with questions.
Check members into the system.
Sign up new members and take prospective members on tours.
Facilitate updates to member accounts.
Respond to member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as needed.
Help maintain the club’s neatness and cleanliness.
Close the shift for the business day.
Create a bank deposit for the next day.