Overnight Closer Part Time

Planet Fitness - Glow Brands•Briarwood, KY

3d•$15 - $16

About The Position

The Overnight Closer (Member Services Representative) creates a positive experience for Planet Fitness members, prospective members, and guests by providing a superior level of customer service. The role also includes closing the shift for that business day. The position requires working overnight and may require working independently and alone as business needs require.

Requirements

Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers while exceeding members’ expectations.
Strong listening skills, empathy, and problem-solving ability.
Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.
High school diploma or GED equivalent required.
Must be 18 years of age or older.
Ability to work third shift (overnights).
Ability to work independently and alone during shifts as business needs require.

Nice To Haves

Customer service background preferred.

Responsibilities

Greet members, prospective members, and guests, providing exceptional customer service.
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
Sign up new members.
Take prospective members on tours.
Facilitate needed updates to members’ accounts.
Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Close the shift for that business day.
Create a bank deposit for the next day.