Overnight Closer Part Time
About The Position
The Overnight Closer (Member Services Representative) creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role also involves closing that day’s shift and completing related end-of-day duties. The position requires working overnight (third shift), including independently and alone during shifts when business needs require. The role involves continual standing and walking, continual communication with members and staff in person or by phone, occasional lifting of up to 75 pounds, and occasional exposure to toxic chemicals. Training and protective equipment are provided for chemical safety.
Requirements
- Basic computer proficiency.
- Passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability.
- Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers while exceeding member expectations.
- Strong listening skills and the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions and use appropriate behavior and language.
- High school diploma or GED equivalent required.
- Must be at least 18 years old.
- Ability to work third shift (overnights).
- Ability to occasionally lift up to 75 pounds.
- Ability to work independently and alone during shifts as business needs require.
Nice To Haves
- Customer service background preferred.
Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- Sign up new members.
- Take prospective members on tours.
- Facilitate needed updates to member accounts.
- Respond to member questions and concerns in a timely and professional manner, escalating to the Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Close the shift for that business day.
- Create a bank deposit for the next day.
Benefits
- Flexible work schedule
- Casual dress code
- Free gym access
- Free tanning
- Free wellness spa services
- 401(k) with company match
- Daily pay options
- Opportunity for advancement
- Employee discounts on products and services
- Exclusive discounts at outside retailers
- Free work shirt options yearly
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
