Overnight Closer Part Time

Planet Fitness - Glow Brands•Madison, IN

17h•$15 - $16

About The Position

The Overnight Closer (Member Services Representative) creates a positive member experience by providing a high level of customer service to Planet Fitness members, prospective members, and guests. The role also closes the day’s shift for that business day.

Requirements

High school diploma or GED equivalent.
Must be at least 18 years old.
Basic computer proficiency.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers.
Strong listening, empathy, and problem-solving skills.
Ability to use diplomacy and appropriate behavior and language in all interactions.
Ability to work overnight third shifts, independently and alone when business needs require.

Nice To Haves

Customer service background preferred.
Passion for fitness and health.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Answer phone calls in a friendly manner and assist callers with questions.
Check members into the system.
Sign up new members.
Give tours to prospective members.
Facilitate updates to members’ accounts.
Respond to member questions and concerns promptly and professionally, escalating issues to an Assistant Manager or Manager as needed.
Help maintain the neatness and cleanliness of the club.
Close the shift for that business day.
Create a bank deposit for the next day.