Overnight Closer Part Time

Planet Fitness - Glow Brands•Ashland, KY

2h•$13 - $13

About The Position

The Overnight Closer (Member Services Representative) creates a positive experience for Planet Fitness members, prospective members, and guests by providing a superior level of customer service. The role is also responsible for closing the day’s shift and completing end-of-day duties, including preparing a bank deposit for the next day.

Requirements

Basic computer proficiency.
Passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills and ability to interact positively and professionally with members and coworkers.
Strong listening skills, empathy, and problem-solving ability.
Demonstrate diplomacy and use appropriate behavior and language in all interactions.
High school diploma or GED equivalent required.
Must be at least 18 years old.
Ability to work overnight (third shift).
Ability to work independently and alone during shifts as business needs require.
Ability to occasionally lift up to 75 pounds.
Customer service background preferred.

Nice To Haves

Customer service background.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Answer phone calls in a friendly manner and assist callers with questions.
Check members into the system.
Sign up new members.
Give tours to prospective members.
Facilitate updates to members’ accounts.
Respond to member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as needed.
Help maintain the neatness and cleanliness of the club.
Close the shift for the business day.
Prepare a bank deposit for the next day.