Overnight Closer Part Time

Glow Brands•Madison, IN

About The Position

The Overnight Closer (Member Services Representative) creates a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. The role is also responsible for closing the shift for the business day, including preparing a bank deposit for the next day. The position requires working overnight and may involve working independently and alone based on business needs.

Requirements

High school diploma or GED equivalent.
Must be at least 18 years of age.
Basic computer proficiency.
Exceptional customer service and interpersonal skills, with the ability to interact positively and professionally with members and coworkers and exceed member expectations.
Strong listening, empathy, and problem-solving skills.
Ability to demonstrate diplomacy and appropriate behavior and language in all interactions.
Punctuality and reliability.
Ability to work overnight (third shift).
Ability to work independently and alone during shifts as business needs require.
Ability to stand and walk continually during the shift.
Ability to talk continually with members and staff in person or by phone during the shift.
Ability to occasionally lift up to 75 pounds.
May occasionally encounter toxic chemicals during the shift; training and protective equipment are provided.

Nice To Haves

Customer service background preferred.
Passion for fitness and health.
Upbeat and positive attitude.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Answer phones in a friendly manner and assist callers with questions.
Check members into the system.
Sign up new members.
Take prospective members on tours.
Facilitate updates to member accounts.
Respond to member questions and concerns professionally and promptly, escalating issues to the Assistant Manager or Manager as needed.
Help maintain the neatness and cleanliness of the club.
Close the shift for the business day.
Prepare a bank deposit for the next day.