Overnight Bell Attendant Full Time

Four Seasons Hotels and Resorts•Denver, CO

About The Position

The Overnight Bell Attendant assists guests with luggage during arrival and departure, makes deliveries to and pickups from guest rooms, transports guest and hotel packages and parcels, and provides shoeshine service. The role focuses on delivering professional, hospitable guest service, responding to guest requests and questions, and assisting with hotel errands. The position works an eight-hour shift, with scheduled days and times that may vary based on need.

Requirements

Ability to read, write, and speak English.

Responsibilities

Greet guests and escort them to their rooms; deliver luggage at check-in and collect it at departure, moving it to storage or the Front Drive, and maintain records of deliveries and pickups.
Handle guest interactions with hospitality and professionalism, accommodate special requests when possible, resolve complaints, and answer questions about hotel services, operating hours, personnel, events, and directions.
Provide shoeshine service by collecting shoes from guest rooms, cleaning and polishing them, and returning them to guests.
Collect requests for morning newspapers, prepare them in bags, and deliver the requested newspapers promptly.
Greet guests passing through the lobby and offer assistance.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
Run errands for guests and the hotel, which may require local travel off hotel property.
Maintain cleanliness in the lobby and luggage storage room.
Assist guests at the Concierge Desk.
Assist Door Staff and Valet Parking Staff during their absence or periods of heavy volume.