Rooms - Overnight Bell Attendant

Ojai Valley Inn•Ojai, CA

About The Position

The Bell Attendant assists guests, the hotel, and the department while providing service in accordance with Ojai Valley Inn’s standards and regulations. The role creates a welcoming first and last impression, professionally orients resort guests to the property, and offers services suited to their needs. Guest and hotel items must be handled carefully and respectfully, with safety treated as a priority. The position requires a minimum of one year of experience in a similar role at a Four- or Five-Diamond hotel, a valid California driver’s license with a clean driving record, and proficiency in reading, writing, and speaking English. The attendant should be able to write legibly, perform basic mathematical computations, work as part of a team and with minimal supervision, and exercise sound judgment under pressure. Previous Bell Attendant experience at an upscale hotel or resort is desirable. The role includes assisting arriving and departing guests with luggage, maintaining awareness of hotel activities and services, providing directions or arranging transportation, and supporting safe and efficient hotel operations. Associates may be assigned other job-related duties and may be accommodated for disabilities as appropriate.

Requirements

Minimum one year of previous experience in a similar position at a Four- or Five-Diamond hotel.
Valid California driver’s license with a clean driving record.
Proficiency in reading, writing, and speaking English.
Ability to write legibly.
Ability to perform basic mathematical computations.
Ability to work as a team player.
Ability to think clearly and exercise good judgment in pressure situations.
Ability to work with minimal supervision.

Nice To Haves

Previous experience as a Bell Attendant at an upscale hotel or resort.

Responsibilities

Greet arriving and departing guests and provide luggage assistance, ensuring guest luggage remains secure.
Provide professional, hospitable service and maintain standards of excellence.
Maintain knowledge of scheduled daily activities, arrivals and departures, hotel features, services and amenities, and outlet operating hours.
Give guests directions or arrange transportation.
Work in a manner that promotes accident prevention and supports safe, efficient hotel operations.
Handle sensitive and confidential information appropriately.
Comply with Ojai Valley Inn standards and regulations.
Approach interactions with guests and employees in a professional, service-oriented manner.
Maintain regular attendance according to hotel scheduling needs.
Maintain high standards of appearance and grooming, including wearing the proper uniform and name tag.
Perform other job-related duties as assigned.