Rooms - Overnight Bell Attendant

Ojai Valley Inn & Spa•Ojai, CA

About The Position

The Bell Attendant assists guests, the hotel, and the department while providing service consistent with Ojai Valley Inn’s standards and regulations. The role offers guests a warm, hospitable greeting and helps create a positive first and last impression. The attendant professionally orients resort guests to the property and offers services suited to their needs. Guest and hotel belongings must be handled with care and respect, with safety treated as a priority. The position requires a minimum of one year of experience in a similar role at a Four or Five Diamond Hotel, a valid California driver’s license with a clean driving record, and proficiency in English. The attendant must be able to write legibly, perform basic mathematical computations, work as part of a team, use sound judgment in pressure situations, and work with minimal supervision. Previous Bell Attendant experience at an upscale hotel or resort is desirable. This description does not limit the duties of the role; associates may be assigned other job-related duties. Requirements may be modified to reasonably accommodate individuals with disabilities.

Requirements

At least one year of previous experience in a similar position at a Four or Five Diamond Hotel.
Valid California driver’s license with a clean driving record.
Proficiency in reading, writing, and speaking English.
Ability to write legibly.
Ability to perform basic mathematical computations.
Ability to work as a team player.
Ability to think clearly in pressure situations and exercise good judgment.
Ability to work with minimal supervision.

Nice To Haves

Previous experience as a Bell Attendant at an upscale hotel or resort.

Responsibilities

Greet arriving and departing guests and assist with their luggage, ensuring luggage security at all times.
Maintain standards of excellence and professionalism.
Work effectively under pressure and follow directions.
Maintain knowledge of scheduled daily activities, daily arrivals and departures, hotel features, services and amenities, and outlet operating hours.
Work in a manner that promotes accident prevention.
Handle sensitive and confidential information properly.
Comply with Ojai Valley Inn standards and regulations to support safe and efficient hotel operations.
Provide directions or arrange transportation for guests.
Interact with guests and employees in a professional, service-oriented manner.
Maintain regular attendance in accordance with hotel standards and scheduling needs.
Maintain high standards of appearance and grooming, including wearing the proper uniform and name tag while working.
Perform other duties as assigned.