Bell Attendant - Rooms Division

Proper Hospitality Careers•Austin, TX

2d•Onsite

About The Position

The Bell/Luggage Attendant provides excellent guest service by assisting with luggage, escorting guests to their rooms, and helping create a smooth, welcoming check-in and check-out experience. The role contributes to guests’ first and last impressions and works closely with Front Desk, Housekeeping, and other hotel departments to support a seamless stay. The attendant greets arriving and departing guests, transports luggage safely, maintains an organized and secure luggage area, and shares information about hotel services, amenities, and local attractions. The role also involves keeping the lobby and entrance neat, ensuring service equipment is ready and in good condition, monitoring belongings and reporting suspicious activity, and following safety and privacy procedures. The attendant communicates guest requests, issues, and feedback to appropriate team members.

Requirements

High school diploma or equivalent.
Strong interpersonal and communication skills and a friendly, approachable demeanor.
Ability to handle physical tasks, including lifting and transporting luggage.
Strong organizational skills and ability to manage multiple tasks at once.
Ability to maintain professionalism in a fast-paced environment.
Ability to lift and carry luggage or other items weighing up to 50 pounds.
Ability to stand, walk, or move for extended periods.
Ability to push and pull carts, lift luggage, and navigate stairs if necessary.

Nice To Haves

Previous customer service experience, especially in hospitality, is preferred but not required.
Basic knowledge of hotel services and the local area.

Responsibilities

Greet guests warmly upon arrival and departure, offering a personalized experience.
Deliver guests’ luggage to their rooms and collect it upon check-out.
Escort guests to their rooms and familiarize them with hotel amenities and services.
Provide information about hotel services, amenities, and local attractions.
Assist with transportation, directions, and dining or leisure recommendations.
Handle luggage safely and ensure items are transported or stored without damage.
Keep the luggage area organized and secure, and handle items promptly and correctly.
Maintain a neat and inviting lobby and entrance by removing debris and keeping the area clean.
Ensure luggage carts, bell carts, and other service equipment are available and in good working condition.
Monitor luggage and personal belongings in public areas and report suspicious activity or behavior to hotel security.
Maintain guest privacy and confidentiality when handling luggage and personal belongings.
Follow safe practices when lifting or transporting items and comply with hotel safety policies and procedures.
Collaborate with Front Desk and Housekeeping to fulfill guest room requests promptly.
Communicate guest requests, issues, or feedback to appropriate team members.