Rooms Division Manager

Relais & Châteaux•Nantucket, MA

9d•Onsite

About The Position

White Elephant Resorts is seeking a motivated, hands-on Rooms Division Manager to oversee the daily Rooms Division operations at The Wauwinet Inn, a Relais & Châteaux property on Nantucket, Massachusetts. The role ensures the seamless, attentive, efficient, and courteous operation of the Front Office, Bell Services and Drivers, Concierge, Housekeeping, Beach staff, and Retail, delivering exceptional guest service while maximizing room revenue and occupancy. The primary operating area is the Front Office, with oversight of front- and back-of-house supervisory positions. The Rooms Division Manager collaborates with the Managing Director on rooms division budgeting, purchasing, quality control, training, standards, and maintaining or implementing procedures. As a key leader, the manager is prepared to act on behalf of the Managing Director in their absence. The position also supports the Nantucket portfolio as needed.

Requirements

At least 2 years of experience in a similar role.
Excellent communication skills.
Ability to work well under pressure.
Organized, flexible, and self-motivated.
Experience with computers and Microsoft Office.

Nice To Haves

Experience in a similar role within a resort-style hotel is preferred.

Responsibilities

Oversee daily operations of the Front Office, Bell Services and Drivers, Concierge, Housekeeping, Beach staff, and Retail.
Ensure guests receive exceptional service in an attentive, efficient, and courteous manner while maximizing room revenue and occupancy.
Oversee front- and back-of-house supervisory positions, with the Front Office as the primary operating area.
Collaborate with the Managing Director on rooms division budgeting, purchasing, quality control, training, and standards.
Maintain and implement procedures as needed.
Act on behalf of the Managing Director in their absence.
Champion employee success and professional development and foster a collaborative, fun, and rewarding work environment.
Collaborate across departments, emphasizing communication, logistics, and the overall guest experience.
Maintain positive guest relations and motivate anticipatory service within the team.
Schedule and facilitate regular departmental training, internally and externally.
Stay informed about hotel services and features and identify new opportunities.
Support the Nantucket portfolio as needed.