Rooms Manager

Pyramid Global Hospitality•Kennebunkport, ME

About The Position

The Rooms Manager at The Colony Hotel oversees the front office and related guest services, including the door, bell staff, concierge, reservations, and van service. The role contributes to hotel business strategies and develops and implements departmental strategies, processes, and procedures aligned with service and financial goals. The manager assists with annual budgeting, monitors budget performance, prepares and analyzes reports, creates weekly and 30/60/90-day rooms forecasts, and schedules according to business forecasts. The role coordinates hotel housing activities with Sales, Catering, Housekeeping, Maintenance, and other departments, and leads weekly rooms revenue meetings with hotel leadership. The position promotes guest satisfaction and CARE! service by equipping, training, and supporting employees, reinforcing service expectations, and using customer feedback and management reports to identify improvements. It also supports employee engagement through recruiting, onboarding, setting performance expectations, ongoing feedback, coaching, and counseling.

Requirements

At least 5 years of experience leading a Front Office team in a service-focused hotel or resort environment.
Strong computer skills and experience with PMS systems.
Availability to work a flexible schedule including mornings, nights, weekends, and holidays.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Strong desire to lead by example and make a positive impact on others.
Outgoing and engaging personality.
Stamina to be on your feet for extended periods.

Responsibilities

Participate in developing business strategies aligned with the overall objectives of the hotel.
Develop and implement strategies for the front office, bell staff, concierge, reservations, van service, and related areas; monitor results and adjust strategies as needed.
Manage the front office and related operations, supervising the door, bell, van service, concierge, and front office areas.
Develop and implement departmental processes and procedures that support service and financial goals.
Assist with the annual budget, monitor performance against budget, and take corrective steps as appropriate.
Prepare and analyze reports to support decision-making and communicate upcoming business throughout the hotel.
Create weekly and 30/60/90-day rooms forecasts and schedule staff according to business forecasts.
Ensure the front desk handles billing and cash in accordance with hotel standards.
Coordinate hotel housing activities with Sales, Catering, Housekeeping, Maintenance, and other departments.
Lead weekly rooms revenue meetings with the AGM, GM, DOS, and others.
Support guest satisfaction by providing employees with training and resources to deliver CARE! service and teamwork.
Communicate and reinforce the CARE! service vision and expectations to employees.
Use customer feedback and management reports to develop strategies for improving the guest experience and hotel services.
Recruit and select qualified candidates; provide orientation and training; communicate performance expectations; and coach and counsel employees as needed.