Rooms Manager

Pyramid Global Hospitality•The Colony, TX

1d•$80,000 - $80,000

About The Position

The Rooms Manager oversees the hotel’s front office and related guest-service areas, including the front desk, door, bell staff, concierge, reservations, and van service. The role develops and implements strategies, processes, and procedures that support hotel objectives, service standards, and financial goals. Responsibilities include monitoring performance, preparing budgets and forecasts, analyzing reports, coordinating hotel housing activities across departments, and leading weekly rooms revenue meetings. The Rooms Manager promotes guest satisfaction and CARE! service by equipping and training employees, reinforcing service expectations, gathering guest feedback, and identifying opportunities to improve the customer experience. The role also recruits and selects employees, provides orientation and ongoing coaching, communicates performance expectations, and supports employee engagement and development. The position is based at The Colony Hotel, a coastal hotel in Maine with 140 guest rooms and 10,000 square feet of meeting space.

Requirements

At least 5 years of experience leading a Front Office team in a service-focused hotel or resort environment.
Strong computer skills and experience with PMS systems.
Availability to work a flexible schedule, including mornings, nights, weekends, and holidays.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Strong desire to lead by example and make a positive impact on others.
Outgoing and engaging personality.
Stamina to remain on one's feet for extended periods.

Responsibilities

Participate in developing business strategies aligned with the hotel’s overall objectives.
Develop, implement, monitor, and adjust strategies for the front office, bell staff, concierge, reservations, van service, and related areas.
Manage front office operations and supervise the door, bell, van service, concierge, and front office areas.
Develop and implement departmental processes and procedures that support service and financial goals.
Assist with preparing the annual budget, monitor budget performance, and take corrective steps as needed.
Prepare and analyze reports to support decision-making and communicate upcoming hotel business.
Create weekly and 30/60/90-day rooms forecasts, analyze business forecasts, and schedule accordingly.
Ensure the front desk handles billing and cash according to hotel standards.
Coordinate hotel housing activities with Sales, Catering, Housekeeping, Maintenance, and other departments.
Lead weekly rooms revenue meetings with the AGM, GM, DOS, and others.
Promote guest satisfaction by providing employees with training and resources to deliver CARE! service and teamwork.
Communicate and reinforce the CARE! service vision, and support guests and employees through teamwork.
Seek guest feedback, review management reports, and develop strategies to improve department and hotel services.
Develop and implement practices that support employee engagement.
Recruit and select qualified candidates; provide orientation and training to prepare employees for their responsibilities.
Communicate performance expectations, provide ongoing feedback, and coach and counsel employees to support their performance and development.