Rooms Manager

Pyramid Global Hospitality•Kennebunkport, ME

About The Position

The Rooms Manager participates in developing business strategies aligned with the hotel’s overall objectives and develops and implements strategies for the front office, bell staff, concierge, reservations, van service, and related areas. The role monitors progress and adjusts strategies as needed. The Rooms Manager manages front office operations and related areas, including the door, bell, van service, concierge, and front office teams. Responsibilities include establishing department processes and procedures, assisting with the annual budget, monitoring budget performance, preparing and analyzing reports, creating weekly and 30/60/90-day rooms forecasts, analyzing forecasts and scheduling accordingly, and ensuring the front desk handles billing and cash according to hotel standards. The manager coordinates hotel housing activities with Sales, Catering, Housekeeping, Maintenance, and other departments, and leads the weekly rooms revenue meeting with the AGM, GM, DOS, and others. The position promotes guest satisfaction by equipping employees with training and resources to deliver CARE! service and teamwork. It communicates and reinforces the service vision, supports guests and employees through teamwork, and identifies opportunities to improve the customer experience using guest feedback and management reports. The Rooms Manager also develops and implements practices that support employee engagement; recruits and selects qualified candidates; provides orientation and training; communicates performance expectations; and offers ongoing feedback, coaching, and counseling to help employees meet objectives and reach their potential.

Requirements

At least 5 years of experience leading a Front Office team in a service-focused hotel or resort environment.
Strong computer skills and experience with PMS systems.
Availability to work a flexible schedule, including mornings, nights, weekends, and holidays.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Strong desire to lead by example and make a positive impact on others.
Outgoing and engaging personality.
Stamina to be on their feet for extended periods.

Responsibilities

Participate in developing business strategies aligned with the hotel’s overall objectives.
Develop, implement, monitor, and adjust strategies for the front office, bell staff, concierge, reservations, van service, and related areas.
Manage front office operations and related areas, including door, bell, van service, concierge, and front office operations.
Develop and implement departmental processes and procedures that support service and financial goals.
Assist with preparing the annual budget, monitor budget achievement, and take corrective steps as appropriate.
Prepare and analyze reports to support decision-making and communicate upcoming business throughout the hotel.
Create weekly and 30/60/90-day rooms forecasts.
Analyze business forecasts and schedule accordingly.
Ensure front desk billing and cash handling meet hotel standards.
Coordinate hotel housing activities with Sales, Catering, Housekeeping, Maintenance, and other departments.
Lead the weekly rooms revenue meeting with the AGM, GM, DOS, and others.
Provide employees with training and resources to support guest satisfaction, employee engagement, CARE! service, and teamwork.
Communicate and reinforce the CARE! service vision and ensure employees consistently provide genuine hospitality and teamwork.
Use teamwork to support guests and employees.
Seek and use customer feedback and management reports to develop strategies for improving department and hotel services.
Recruit and select qualified candidates; provide orientation and training; communicate expectations; give ongoing feedback, coaching, and counseling.