Rooms Manager

Pyramid Global Hospitality•The Colony, TX

About The Position

The Rooms Manager participates in developing business strategies aligned with the hotel’s overall objectives and develops and implements strategies for the front office, bell staff, concierge, reservations, van service, and related areas. The role monitors business status and adjusts strategies as appropriate, manages front-office operations, and oversees guest-facing areas that shape the hotel’s first impression. The Rooms Manager develops processes and procedures to support service and financial goals, assists with the annual budget, monitors performance against budget, and takes corrective action as needed. The role prepares and analyzes reports, maintains a database for decision-making, communicates upcoming business throughout the hotel, produces weekly and 30/60/90-day rooms forecasts, and schedules in response to business forecasts. It also ensures billing and cash handling meet hotel standards, coordinates hotel housing with other departments, and leads weekly rooms revenue meetings. The role promotes guest satisfaction, CARE! service, and teamwork by communicating service expectations and providing employees with the training, resources, and work environment needed to deliver them. It seeks customer feedback and uses management reports to identify opportunities to improve the guest experience. The Rooms Manager also supports employee engagement, recruits and selects qualified candidates, provides orientation and training, communicates performance expectations, gives ongoing feedback, and coaches and counsels employees to help them meet objectives and develop their potential.

Requirements

At least 5 years of experience leading a Front Office team in a service-focused hotel or resort environment.
Strong computer skills and experience with PMS systems.
Availability to work a flexible schedule that includes mornings, nights, weekends, and holidays.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Strong desire to lead by example and make a positive impact on others.
Outgoing and engaging personality.
Stamina to remain on their feet for extended periods.

Responsibilities

Participate in developing business strategies aligned with the hotel’s overall objectives.
Develop, implement, monitor, and adjust strategies for the front office, bell staff, concierge, reservations, van service, and related areas.
Manage front-office operations and supervise the door, bell, van service, concierge, and front-office areas.
Develop and implement departmental processes and procedures that support service and financial goals.
Assist with preparing the annual budget, monitor budget achievement, and take corrective steps as appropriate.
Prepare and analyze reports to support decision-making and communicate upcoming business throughout the hotel.
Create weekly and 30/60/90-day rooms forecasts, analyze business forecasts, and schedule accordingly.
Ensure front-desk billing and cash handling comply with hotel standards.
Plan and coordinate hotel housing activities in collaboration with Sales, Catering, Housekeeping, Maintenance, and other departments.
Lead weekly rooms revenue meetings with the AGM, GM, DOS, and others.
Promote guest satisfaction, CARE! service, and teamwork by communicating service expectations and equipping employees with training and resources.
Seek customer feedback, review management reports, and develop strategies to improve department and hotel services.
Develop and implement strategies and practices that support employee engagement.
Recruit and select qualified candidates; provide employee orientation and training.
Communicate performance expectations, provide ongoing feedback, and coach and counsel employees as needed.