Manager In Training - Rooms Division

The Dewberry•Charleston, SC

3d•Onsite

About The Position

The Rooms Division Manager in Training (MIT) Program is an 18-month leadership development program for individuals interested in luxury hospitality and a future management career in hotel operations. The trainee gains structured, hands-on experience across Reservations, Front Office, Concierge, and Housekeeping, developing operational knowledge, business acumen, and leadership skills. Each rotation starts with hands-on operational training and includes exposure to departmental administration, financial responsibilities, and leadership development. The trainee works with departmental leaders to learn luxury service standards, daily operations, team management, and the Rooms Division. Rotation duration and sequence may be adjusted based on hotel business needs and individual development. Successful completion prepares the trainee for consideration for future supervisory or management opportunities, but does not guarantee promotion or placement.

Requirements

College degree or international equivalent required.
Previous customer service experience and general computer proficiency required.
Strong interest in hotel operations and long-term leadership development.
Ability to prioritize responsibilities, multitask, and perform effectively in a fast-paced environment.
Self-motivated and proactive, with willingness to take initiative.
Excellent verbal and written communication skills.
Warm, professional, and welcoming personality with a genuine passion for hospitality.
Ability to work collaboratively with multiple departments and leadership teams.
Flexibility to work varying schedules, including weekends and holidays, based on departmental training and operational needs.
Active learner with curiosity, adaptability, and strong problem-solving skills.

Nice To Haves

Hospitality management degree or a degree in a related field.
Previous experience in luxury hospitality, Front Office operations, or guest services.
Property Management System experience.

Responsibilities

Reservations: Assist guests with reservation inquiries, bookings, modifications, and special requests; learn reservation procedures, room types, rates, packages, availability, inventory management, occupancy forecasting, group and travel-agent bookings, transient sales, revenue fundamentals, forecasting, and reporting; maintain accurate reservation records; collaborate with Front Office and other departments; and assist Reservations leadership with administrative duties and projects.
Front Office: Participate in guest arrivals, departures, registration, billing, and room assignments; review arrivals, departures, VIP reservations, and special requests; respond to guest concerns and recovery situations; coordinate with other departments; monitor room availability and status; assist with shift leadership; support team training and development; and gain exposure to scheduling, labor management, payroll, recruitment, administration, financial procedures, reporting, and operational controls.
Concierge: Develop knowledge of Charleston restaurants, attractions, cultural experiences, and destinations; assist guests with recommendations, reservations, transportation, and itineraries; anticipate guest preferences and needs; use the ALICE communication platform; coordinate with internal departments and external partners; build local vendor relationships; assist with guest recovery; and gain exposure to scheduling, administration, and departmental leadership.
Housekeeping: Observe and participate in Room Attendant, Houseperson, and Public Space Attendant duties; learn guestroom and public-area standards; conduct inspections and assist with quality assurance; understand room assignments, productivity, staffing, room readiness, inventory, purchasing, linen controls, and supplies; assist with scheduling, payroll, labor management, reporting, budgeting, expenses, and cost controls; participate in meetings and training; support coaching and accountability; and learn safety, preventative maintenance coordination, and guest recovery procedures.
Participate in monthly development meetings with Rooms Division Leadership and People & Culture, complete departmental training, and take part in evaluations at the end of each rotation.
Develop knowledge of scheduling, payroll, labor management, departmental budgets, and financial performance; participate in recruitment, onboarding, and training; observe and assist with coaching, performance management, and employee development.
Support projects focused on guest satisfaction, service improvements, and operational efficiency; attend department meetings and leadership training; and demonstrate initiative, sound judgment, accountability, and commitment to service standards.