Overnight Bell Attendant

Marriott•Cleveland, OH

About The Position

The Overnight Bell Attendant greets and escorts guests to their rooms, assists with doors and vehicles, explains room features and property amenities, transports and stores luggage, provides directions, arranges transportation, and communicates parking procedures. The role also requires following company policies, reporting accidents and unsafe conditions, maintaining awareness of undesirable persons, and upholding professional appearance and guest confidentiality. The attendant provides welcoming, thoughtful service, anticipates guest needs, assists individuals with disabilities, communicates professionally, builds positive working relationships, and meets quality assurance standards. Other reasonable duties may be assigned by supervisors. The role involves standing, sitting, or walking for extended periods or an entire shift; moving at the speed needed to respond to work situations; reading and visually verifying information; lifting and carrying items; and navigating stairs, ramps, and uneven or slippery surfaces. The attendant may lift objects up to 50 pounds without assistance and objects over 75 pounds with assistance.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience required.
No supervisory experience required.
No license or certification required.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to move at the speed required to respond to work situations.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects weighing over 75 pounds with assistance.
Ability to navigate sloping, uneven, or slippery surfaces, stairs, and service ramps, and to reach, bend, twist, pull, and stoop.

Responsibilities

Greet and escort guests to rooms; open doors and assist guests and visitors entering or leaving the property.
Explain property amenities, services, hours, local points of interest, activities, and room features to guests.
Transport guest luggage to and from rooms or the designated bell area, and assist with luggage storage and retrieval.
Assist guests in and out of vehicles, including loading and unloading luggage.
Provide directions, arrange transportation, record advance transportation requests as needed, and communicate parking procedures.
Follow company policies and procedures and report accidents, injuries, and unsafe work conditions to a manager.
Maintain awareness of undesirable persons on the property.
Maintain a clean and professional uniform and appearance, and protect confidential proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Use clear, professional language and appropriate telephone etiquette.
Develop and maintain positive working relationships and comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.