Outside Sales Representative - Water Restoration

Roto-Rooter Services Company•Kapolei, HI

About The Position

Roto-Rooter is seeking an Outside Sales Representative for its Water Restoration department. The role focuses on identifying and selling solutions to mitigate water-related property damage in residential and commercial markets. Representatives assess properties to determine moisture levels and whether demolition and drying are needed, follow up with customers about plumbing or water-related issues, and provide quotes for repair or replacement options using the company’s pricing matrix and/or insurance guidelines. This is a commissioned position; successful employees typically earn $70,000 to $80,000, with earnings fluctuating year to year based on performance. All leads are provided, and flexible work schedules are offered. The representative serves as a trusted information resource for Roto-Rooter customers. Plumbing experience is not required, but knowledge of water restoration practices is required. Upon hire, employees must maintain IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying Technician (ASD) certifications and must be medically cleared to wear a respirator and complete a respirator fit test.

Requirements

Valid driver’s license and an acceptable background check per company standards.
Demonstrated focus on delivering outstanding customer service.
Availability to work days, nights, weekends, and holidays as scheduled.
Excellent oral and written communication skills in English.
Knowledge of water restoration and its practices; plumbing experience is not required.
Organized self-starter with an outgoing personality.
Working knowledge of common software programs such as Word and Excel, and ability to use other Roto-Rooter-specific computer programs.
Must maintain IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying Technician (ASD) certifications upon hire.
Must be medically cleared to wear a respirator and complete a respirator fit test upon hire.

Nice To Haves

Previous outside sales experience in in-home services is strongly desired; other outside sales experience will be considered.

Responsibilities

Identify and sell opportunities to mitigate water-related property damage in residential and commercial markets.
Assess properties to determine moisture levels and the need for demolition and drying to acceptable levels.
Proactively follow up with existing customers to provide solutions for plumbing or water-related issues.
Use the established pricing matrix and/or insurance guidelines to quote repair or replacement options and close sales.
Serve as a trusted information resource for Roto-Rooter customers.