Field Sales Representative - Water Restoration

Roto-Rooter Services Company•Charlotte, NC

7d•$55,000 - $75,000

About The Position

Roto-Rooter is seeking Field Sales Representatives for its Water Restoration department. The role focuses on pursuing sales opportunities and qualified leads provided by field service technicians and call centers. Representatives identify and sell services to mitigate water-related property damage in residential and commercial settings. The position offers weekly base pay plus commission, with average annual earnings of $55,000–$75,000, mileage reimbursement, provided leads, flexible schedules, and industry benefits. The representative assesses properties to determine moisture levels and whether demolition and drying are needed, follows up with customers about plumbing or water-related issues, and uses the company pricing matrix and/or insurance guidelines to quote repair and replacement solutions and close sales. Representatives serve as a trusted information resource for customers. The role requires availability for days, nights, weekends, and holidays as scheduled. Plumbing experience is not required, but knowledge of water restoration practices is required. Candidates must maintain IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying Technician (ASD) certifications and be medically cleared to wear a respirator and complete a respirator fit test.

Requirements

Valid driver's license and acceptable background check per company standards.
Demonstrated focus on delivering outstanding customer service.
Availability to work days, nights, weekends, and holidays as scheduled.
Excellent oral and written communication skills in English.
Knowledge of water restoration and its practices.
Organized self-starter with an outgoing personality.
Working knowledge of common software such as Word and Excel, and ability to use Roto-Rooter-specific computer programs.
Maintain IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying Technician (ASD) certifications in Water Damage Restoration.
Medical clearance to wear a respirator and completion of a respirator fit test.

Nice To Haves

Previous outside sales experience, especially selling in-home services; other outside sales experience will also be considered.

Responsibilities

Identify and sell opportunities to mitigate water-related property damage for residential and commercial customers.
Assess properties to determine moisture levels and the need for demolition and drying to acceptable levels.
Follow up proactively with existing customers to provide solutions for plumbing or water-related issues.
Use the company pricing matrix and/or insurance guidelines to quote repair or replacement options and close sales.
Serve as a trusted information resource for Roto-Rooter customers.