Field Sales Representative - Water Restoration

Roto-Rooter Services Company•East Palo Alto, CA

1d•Onsite

About The Position

Roto-Rooter is seeking Field Sales Representatives for its Water Restoration department. The role focuses on pursuing sales opportunities and qualified leads supplied by field service technicians and call centers; all leads are provided, and the position does not require cold calls. Representatives identify and sell water-damage mitigation services to residential and commercial customers, assess property moisture levels and determine demolition and drying needs, provide quotes for repair or replacement options, and close sales. They follow up with customers, serve as a trusted information resource, collect payments, and travel to customer sites to provide service. The role includes entering customers’ residences and interacting directly with potentially vulnerable populations, including children and elderly people. Representatives receive a weekly salary of $500 during and after training. After training, they are eligible for commission of 5% of total sales after $15,000 in weekly qualified sales, plus an additional 2% of total sales after $25,000 in weekly qualified sales, as well as mileage reimbursement. The position offers flexible work schedules and paid training. Representatives must be available to work days, nights, weekends, and holidays as scheduled.

Requirements

Valid driver’s license and acceptable background check under company standards.
Demonstrated exceptional focus on customer service.
Availability to work days, nights, weekends, and holidays as scheduled.
Excellent oral and written communication skills in English.
Knowledge of water restoration practices is required; plumbing experience is not required.
Organized self-starter with an outgoing personality.
Working knowledge of common software such as Word and Excel, and ability to use Roto-Rooter-specific computer programs.
Maintain IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying Technician (ASD) certifications.
Medical clearance to wear a respirator and successful completion of a respirator fit test.

Nice To Haves

Previous outside sales experience, especially selling in-home services, is strongly desired; other outside sales experience will be considered.

Responsibilities

Identify and sell water-damage mitigation opportunities to residential and commercial customers.
Assess properties to determine moisture levels and the need for demolition and drying to acceptable levels.
Follow up proactively with existing customers to address plumbing or water-related issues and provide effective solutions.
Use the established pricing matrix and/or insurance guidelines to quote repair or replacement options and close sales.
Serve as a trusted information resource for Roto-Rooter customers.
Collect monetary payment after service.
Drive to customer locations in a timely and professional manner and enter customers’ residences to provide service.