Field Sales Representative - Water Restoration

Roto-Rooter Services Company•Corona, CA

About The Position

Roto-Rooter is seeking Field Sales Representatives for its Water Restoration department. The role focuses on identifying and selling opportunities to mitigate water damage for residential and commercial customers. Representatives pursue sales opportunities and qualified leads supplied by field service technicians and call centers; no cold calls are required. Compensation includes a weekly salary of $500 during and after training, plus commission eligibility after training: 5% of total sales after $15,000 in weekly qualified sales and an additional 2% of total sales after $25,000 in weekly qualified sales. Mileage is also provided. The position has a weekly base pay plus commission and offers flexible work schedules. Representatives assess properties to determine moisture levels and the need for demolition and drying, provide competitive repair or replacement quotes using company pricing or insurance guidelines, and help customers resolve plumbing or water-related issues. The work includes visiting customer residences and businesses, collecting payment, extensive driving, and interaction with customers who may be vulnerable, including children and elderly people. The role requires availability for days, nights, weekends, and holidays as scheduled. Roto-Rooter offers an employee benefits package that includes medical, dental, and vision insurance, paid vacation and training, life insurance, a matching 401(k), tuition reimbursement, and profit sharing. The company also notes career paths for military veterans and personnel transitioning to civilian professions.

Requirements

Valid driver’s license and an acceptable background check under company standards.
Demonstrated focus on delivering outstanding customer service.
Availability to work days, nights, weekends, and holidays as scheduled.
Excellent oral and written communication skills in English.
Knowledge of Water Restoration and its practices; plumbing experience is not required.
Organized self-starter with an outgoing personality.
Working knowledge of common software programs such as Word and Excel, and ability to use Roto-Rooter-specific computer programs.
Maintain IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying Technician (ASD) certifications.
Medical clearance to wear a respirator and successful completion of a respirator fit test.

Nice To Haves

Previous outside sales experience, especially selling in-home services, is strongly desired; other outside sales experience will be considered.

Responsibilities

Identify and sell opportunities to mitigate water damage in residential and commercial properties.
Assess properties to determine moisture levels and whether demolition and drying are needed to reach acceptable levels.
Follow up proactively with existing customers to provide solutions for plumbing or water-related issues.
Use established pricing matrices and/or insurance guidelines to provide competitive repair or replacement quotes and close sales.
Serve as a trusted information resource for Roto-Rooter customers.
Collect monetary payment after providing service.
Drive extensively to customer locations in a timely and professional manner.
Enter customers’ residences and provide trustworthy service while resolving the problem.