Outside Sales Representative - Water Restoration

Roto-Rooter Services Company•Kapolei, HI

7d•$70,000 - $80,000

About The Position

Roto-Rooter is seeking an Outside Sales Representative for its Water Restoration department. The role focuses on pursuing sales opportunities and qualified leads provided by field service technicians and call centers, identifying and selling solutions to mitigate water-related property damage for residential and commercial customers. The position is commission-based, with pay fluctuating according to performance; successful employees typically earn $70,000 to $80,000. All leads are provided, and flexible work schedules are offered. The representative assesses properties to determine moisture levels and whether demolition and drying are needed to reach acceptable levels. They follow up with customers about plumbing or water-related issues, use the company pricing matrix and/or insurance guidelines to quote repair and replacement solutions, and serve as a trusted information resource for customers. Plumbing experience is not required, but knowledge of water restoration practices is required. Upon hire, the employee must maintain IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying Technician (ASD) certifications and be medically cleared to wear a respirator and complete a fit test.

Requirements

Valid driver’s license and acceptable background check under company standards.
Demonstrated exceptional focus on customer service.
Availability to work days, nights, weekends, and holidays as scheduled.
Excellent oral and written communication skills in English.
Knowledge of water restoration and its practices; plumbing experience is not required.
Organized self-starter with an outgoing personality.
Working knowledge of common software such as Word and Excel, and ability to use Roto-Rooter-specific computer programs.
Outside sales experience; experience selling in-home services is strongly desired, and other outside sales experience will be considered.
Upon hire, maintain IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying Technician (ASD) certifications in Water Damage Restoration.
Medical clearance to wear a respirator and successful completion of a respirator fit test upon hire.

Nice To Haves

Previous outside sales experience with in-home services is strongly desired.

Responsibilities

Identify and sell opportunities to mitigate water damage to residential and commercial properties.
Assess properties to determine moisture levels and the need for demolition and drying to acceptable levels.
Proactively follow up with existing customers to provide solutions for plumbing or water-related issues.
Use the established pricing matrix and/or insurance guidelines to provide competitive quotes for repair or replacement solutions and close sales.
Serve as a trusted information resource for Roto-Rooter customers.