Outside Sales Professional

Genuine Parts Company•Beaver Dam, WI

About The Position

The Outside Sales Professional is a self-motivated, customer-centric representative who promotes NAPA’s products and services and grows business with new and existing wholesale customers. The role focuses on developing leads, winning new customers, closing sales, and maintaining customer relationships after the sale. The Sales Pro works with the local Store Manager and manufacturers’ representatives to increase sales, improve product and program offerings, and build customer knowledge. The position also involves engaging customers through NAPA’s eSales programs, presenting educational seminars and product clinics, and providing customer service in person or by telephone.

Requirements

Prior experience in a retail store or outside sales.
At least 2 years of experience in a customer-focused role and ability to perform in a quota-driven environment.
Basic selling skills, including preparing for sales calls, managing customer meetings, handling customer resistance, closing sales, and maintaining accounts.
Ability to present information in group meetings.
Valid driver’s license with no more than 2 moving violations in the last 4 years.
Ability to bend to floor-level shelves, reach upper shelves (up to eight feet) using a stool or ladder when necessary, stand and walk throughout the work shift, and lift up to 60 pounds of merchandise.
Clear speaking and attentive listening skills.

Nice To Haves

Bachelor’s degree.
Background in the automotive industry.
Leadership capabilities, including motivating and inspiring others through clear and proactive communication; focusing on outcomes and customer success; thinking strategically; and developing high-performing, inclusive teams through talent development, ongoing feedback, and trust-building.
Demonstrates the values of serve, perform, influence, respect, innovate, and team.

Responsibilities

Drive growth in company-owned NAPA Auto Parts stores, customer base, sales, and profits.
Promote NAPA products and programs to wholesale customers.
Work with the local Store Manager to develop sales plans and proactively initiate, contact, manage, and develop local leads.
Identify customer needs and align solutions with NAPA’s offerings.
Work with manufacturers’ representatives to improve program offerings and grow customer knowledge of product lines.
Engage customers through NAPA’s eSales programs.
Conduct educational seminars, clinics, and presentations on NAPA product lines and services.
Maintain customer satisfaction and provide customer service, including resolving customer problems, complaints, and questions in person or by telephone.
Set expectations, meet commitments, track results, and manage accountability.
Inspect, protect, and maintain company assets, merchandise, vehicles, buildings, and people.