Outside Sales Professional

Genuine Parts Company•Urbandale, IA

About The Position

The Outside Sales Professional is a self-motivated, customer-centric representative who promotes NAPA Auto Parts products and services, finds and wins new customers, closes sales, and maintains customer relationships after the sale. The role focuses on expanding business with new and existing customers and growing sales and profits for company-owned NAPA Auto Parts stores. The Sales Professional works with the local Store Manager to develop sales plans, manages local leads, identifies customer needs, and connects customers with appropriate NAPA offerings. The role also includes working with manufacturer representatives, engaging customers through NAPA eSales programs, presenting educational seminars and product clinics, and resolving customer questions and complaints.

Requirements

Prior experience in a retail store or outside sales.
At least 2 years of experience in a customer-focused role and the ability to perform in a quota-driven environment.
Demonstrated basic selling skills, including preparing for sales calls, managing customer meetings, handling customer resistance, closing sales, and maintaining accounts.
Ability to present information in group meetings.
Valid driver's license with no more than 2 moving violations in the last 4 years.
Ability to bend to floor-level shelves and reach upper shelves (up to eight feet) using a stool or ladder when necessary.
Stamina to stand and walk for the entire work shift and lift up to 60 pounds of merchandise.
Clear speaking and attentive listening skills.

Nice To Haves

Bachelor's degree.
Background in the automotive industry.
Leadership capabilities, including effective communication, motivating and inspiring others, customer-focused results orientation, strategic thinking, inclusive leadership, talent development, feedback, and building trust.
Embodies the values of serve, perform, influence, respect, innovate, and team.

Responsibilities

Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits.
Promote NAPA products and programs to wholesale customers.
Work with the local Store Manager to develop plans to increase sales and proactively initiate, contact, manage, and develop local leads.
Identify customer needs and align them with NAPA's offerings.
Work with manufacturer's representatives to improve program offerings and expand customer knowledge of product lines.
Engage customers and keep them connected through NAPA eSales programs.
Conduct educational seminars, clinics, and presentations about NAPA product lines and services.
Maintain customer satisfaction and provide strong customer service, including resolving customer problems, complaints, and questions in person or by telephone.
Set expectations, meet commitments, track results, and manage accountability.
Inspect, protect, and maintain company assets, merchandise, vehicles, buildings, and people.