Northwest Indiana Outside Sales Account Manager

BRABAZON PUMPE COMPANY LTD•Valparaiso, IN

About The Position

The Outside Sales Account Manager generates new accounts and sales across an assigned branch territory, covering the company’s products and services. The role develops communication with the Service Center and Sales Team to support a smooth transition from sales to service, and resolves issues effectively and promptly to meet organizational and operational objectives. The position sells industrial equipment and related services, including new units, service repairs, parts, preventive maintenance, installations, and service agreements. The Account Manager develops customer relationships, helps customers design or improve facility systems, prepares proposals and quotes, and presents service solutions. The role also maintains CRM records, follows up to support customer satisfaction, assists with collection-call issues when needed, partners with service colleagues on sales opportunities, and works toward assigned sales targets and KPIs. The employee is expected to attend individual and group sales meetings, follow company policies and procedures, and represent Brabazon professionally. The role involves work in both industrial and office settings, with required PPE where applicable.

Requirements

High school diploma or GED equivalent.
At least three years of outside sales experience.
Strong communication skills and the ability to relate well to people from diverse backgrounds and professional orientations, including maintenance personnel, engineers, owners, and managers.
Ability to identify customer needs, listen, analyze, and respond appropriately to customer problems.
Effective problem-solving skills and ability to lead customer and employee disputes to resolution.
Ability to lead and motivate people to work together to meet or exceed company goals.
Solid organizational skills, ability to multitask, self-start, and work unsupervised.
Intermediate knowledge of Microsoft Office Suite and Windows.
Valid driver’s license, reliable vehicle, and proper insurance.
Knowledge of manufacturers’ warranty policies and procedures.
Ability to occasionally lift and/or move up to 50 pounds.
Ability to work in an industrial setting with temperature variation and frequent standing and walking, as well as an office setting involving prolonged sitting and phone use.
Must wear and use proper PPE where required.

Nice To Haves

Two- or four-year technical degree.
Outside sales experience with industrial technical products.
Knowledge of pumps, compressors, dryers, and vacuum equipment.
Experience with CRM software.

Responsibilities

Generate sales of industrial equipment and related products and services in the assigned territory, including new units, service repairs, parts, and service agreements.
Cultivate and develop productive relationships with existing and new customers.
Assist customers with system design and improvements to existing facility systems.
Prepare proposals and present service solutions to customers.
Maintain customer relationship management (CRM) software.
Follow up with customers to ensure satisfaction and assist the accounting department with collection-call issues when required.
Partner with the Service Manager and Service Sales Representative on potential sales opportunities.
Meet or exceed assigned annual sales targets and KPIs.
Generate customer quotes for new units, service repairs, preventive maintenance, parts, and installations.
Attend monthly individual and group sales meetings to review progress toward new sales developments.
Follow company policies and procedures and conduct oneself professionally as a representative of Brabazon.
Maintain excellent attendance and punctuality and a positive attitude.
Perform other duties as assigned.