Outside Property Claim Representative - Arlington, VA
About The Position
As a Claim Representative, Outside Property, you will manage, inspect, evaluate, negotiate, and settle first-party property claims in a timely and accurate manner. The role includes conducting in-person inspections at customers’ residences and properties to assess damage. You will work with insureds and their representatives to resolve claims efficiently while maintaining professionalism, empathy, and strong customer service. The position is described as remote, with work at residential and/or commercial locations and a combination of mobile work, work from your primary residence, or work from the nearest Travelers office. The posting says the role serves a territory but leaves the location and state placeholders incomplete. You must reside in or be willing to relocate at your own expense to the assigned territory. Extensive travel, including overnight stays, may be required. The nationwide annual base salary range is $68,700 to $113,400. The actual salary depends on factors including role scope and complexity, location, and the candidate’s skills, education, training, credentials, and experience. Employees are also eligible for performance-based cash incentive awards.
Requirements
- Reside in or be willing to relocate at your own expense to the assigned territory.
- Acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting the job, as applicable to requirements.
- Be able to assess and inspect structures, including roofs, attics, crawl spaces, and other confined areas.
- Be able to carry, set up, and climb ladders weighing approximately 38–49 pounds.
- Be able to travel as required, potentially including overnight stays.
Responsibilities
- Review, investigate, and document first-party property claims under limited supervision.
- Handle personal insurance claims with limited supervision and higher authority, and begin handling business insurance claims with direct supervision.
- Gather information from policyholders, claimants, and third-party vendors.
- Investigate and evaluate relevant facts and information, including leases, contracts, bylaws, and other documents that may affect a claim.
- Determine and apply coverage for property damage in accordance with policy terms.
- Establish the scope of building and contents damage and use it as the basis for written estimates and/or computer-assisted estimates, with management guidance.
- Communicate promptly and professionally with customers, representatives, third-party vendors, and internal stakeholders.
- Negotiate with multiple parties, including contractors and insureds’ representatives, with guidance.
- Maintain accurate records of claim activity in claim management systems.
- Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
- Acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
- Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas.
- Carry, set up, and climb ladders weighing approximately 38–49 pounds.
- Travel, potentially including overnight stays, to support customers across multiple locations.
- Perform other duties as assigned.
Benefits
- Performance-based cash incentive awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
