Outside Property Claim Representative - Arlington, VA
About The Position
As a Claim Representative, Outside Property, you will manage, inspect, evaluate, negotiate, and settle first-party property claims in a timely and accurate manner. The role includes in-person inspections at customers’ residential and commercial properties to assess damage, and close collaboration with insureds and their representatives to resolve claims efficiently and professionally. The position is remote-based, combining mobile work, work from the employee’s primary residence, and work from the nearest Travelers office. The role serves an assigned territory; employees must reside in or be willing to relocate at their own expense to that territory. Extensive travel, including overnight stays, may be required.
Requirements
- High school diploma or GED.
- One year of property or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
- Valid driver’s license.
Nice To Haves
- Bachelor’s degree.
- Two years of property claim experience.
- Active adjuster license, where applicable.
- Proficiency in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
- Strong verbal and written communication skills.
- Sound judgment and effective decision-making ability.
- Exceptional customer service skills and commitment to a positive customer experience throughout the claims process.
- Strong attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize in a fast-paced environment.
- Conflict resolution skills and the ability to facilitate productive discussions and reach equitable outcomes.
- Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while taking accountability for decisions.
- Basic understanding of insurance principles and terminology, state insurance regulations, and claim-handling requirements.
- Ability to learn quickly from experience and apply it to new situations with speed and flexibility.
Responsibilities
- Review, investigate, and document first-party property claims under limited supervision.
- Handle personal insurance claims with limited supervision and higher authority, and begin handling business insurance claims with direct supervision.
- Gather information from policyholders, claimants, and third-party vendors.
- Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws, and determine and apply property damage coverage under policy terms.
- Establish the scope of building and contents damage and use it as the basis for written or computer-assisted estimates, with management guidance.
- Communicate promptly and professionally with customers, representatives, third-party vendors, and internal stakeholders.
- Negotiate with contractors, insureds’ representatives, and other parties, with guidance.
- Maintain accurate records of claim activity in claim management systems.
- Adapt to new technology implementations, system upgrades, and digital tool rollouts, including AI-related tools, while maintaining productivity and service quality.
- Acquire and maintain relevant insurance licenses and/or a UAS Remote Pilot Certification within three months of starting the job, as required.
- Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas.
- Carry, set up, and climb ladders weighing approximately 38–49 pounds.
- Travel as needed, potentially including overnight stays, to support customers across multiple locations.
- Perform other duties as assigned.
Benefits
- Employees are eligible for performance-based cash incentive awards as part of the compensation and benefits program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
