Outside Property Claim Representative

Travelers • Chantilly, VA

3d • Remote

About The Position

As a Claim Representative, Outside Property, you will manage, inspect, evaluate, negotiate, and settle first-party property claims in a timely and accurate manner. The role includes in-person inspections at customers’ residential and commercial properties to assess damage. You will work with insureds and their representatives to resolve claims efficiently while providing professional, empathetic service.

The position is remote-based, with work at residential and/or commercial locations and a combination of mobile work, work from your primary residence, or work from the nearest Travelers office. The role serves an assigned territory; you must reside in or be willing to relocate at your own expense to that territory. Extensive travel, including overnight stays, may be required.

Requirements

• High school diploma or GED.
• One year of property or comparable claims-related experience, or successful completion of the required Travelers Claim Representative training program.
• Valid driver’s license.
• Ability to acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, where required.

Nice To Haves

• Bachelor’s degree.
• Two years of property claim experience.
• Active adjuster license, where applicable.
• Proficiency in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Strong verbal and written communication skills.
• Sound judgment and effective decision-making ability.
• Exceptional customer service skills and commitment to a positive customer experience.
• Strong attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize in a fast-paced environment.
• Conflict resolution skills and the ability to facilitate productive discussions and reach equitable outcomes.
• Ability to manage stress, navigate difficult situations, remain composed and professional under pressure, and take accountability for decisions.
• Basic understanding of insurance principles and terminology, state insurance regulations, and claim handling requirements.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

• Review, investigate, and document first-party property claims under limited supervision.
• Handle personal insurance claims with limited supervision and higher authority, and begin handling business insurance claims with direct supervision.
• Gather information from policyholders, claimants, and third-party vendors.
• Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws.
• Determine and apply coverage for property damage according to policy terms.
• Establish the scope of building and contents damages and use it to prepare written or computer-assisted estimates, with management guidance.
• Communicate professionally and promptly with customers, representatives, third-party vendors, and internal stakeholders.
• Negotiate with contractors, insureds’ representatives, and other constituents, with guidance.
• Maintain accurate records of claim activity in claim management systems.
• Adapt to technology implementations, system upgrades, and digital tools, including AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses and/or a UAS Remote Pilot Certification within three months of starting, as required.
• Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
• Carry, set up, and climb ladders weighing approximately 38–49 pounds.
• Travel, potentially including overnight stays, to support customers across multiple locations.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes student loan payments.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources.
• Mental health program with access to professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED