Outside Property Claim Representative

Travelers • Albany, NY

2d • Remote

About The Position

As a Claim Representative, Outside Property, you will manage, inspect, evaluate, negotiate, and settle first-party property claims in a timely and accurate manner. The role includes in-person inspections at customers’ residences and properties to assess damage, and working with insureds and their representatives to resolve claims efficiently with professionalism, empathy, and strong customer service.

The position is based remotely, with work performed at residential and/or commercial locations, from the employee’s primary residence, or from the nearest Travelers office. It services the Binghamton, New York territory. Employees must reside in or be willing to relocate at their own expense to the assigned territory. The role may involve extensive travel, including overnight stays.

Requirements

• High school diploma or GED.
• At least one year of property or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
• Valid driver's license.
• Obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as applicable.

Nice To Haves

• Bachelor’s degree.
• Two years of property claim experience.
• Active adjuster license, where applicable.
• Proficiency in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Strong verbal and written communication skills.
• Sound judgment and effective decision-making.
• Exceptional customer service skills and commitment to a positive customer experience.
• Strong attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize in a fast-paced environment.
• Conflict resolution skills and the ability to facilitate productive discussions and reach equitable outcomes.
• Ability to manage stress, navigate difficult situations, remain composed and professional under pressure, and take accountability for decisions.
• Basic understanding of insurance principles and terminology, state insurance regulations, and claim-handling requirements.
• Ability to learn quickly from experience and apply learning to new situations with speed and flexibility.

Responsibilities

• Review, investigate, and document first-party property claims under limited supervision.
• Handle personal insurance claims with limited supervision and higher authority, and begin handling business insurance claims with direct supervision.
• Gather information from policyholders, claimants, and third-party vendors.
• Investigate and evaluate relevant facts and information, including leases, contracts, bylaws, and other relevant documents.
• Determine and apply coverage for property damage according to policy terms.
• Establish the scope of building and contents damage and use it as the basis for written or computer-assisted estimates, with management guidance.
• Communicate promptly and professionally with customers, representatives, vendors, and internal stakeholders.
• Negotiate with multiple parties, such as contractors and insureds’ representatives, with guidance.
• Maintain accurate claim activity records in claim management systems.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly those involving AI, while maintaining productivity and service quality.
• Obtain and maintain relevant insurance licenses and/or a UAS Remote Pilot Certification within three months of starting, as required.
• Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
• Carry, set up, and climb ladders weighing approximately 38–49 pounds.
• Travel as needed, potentially including overnight stays, to support customers across multiple locations.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, through which Travelers makes an annual 401(k) contribution when an employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED