Outside Property Associate Claim Representative

Travelers • Seattle, WA

2d • Remote

About The Position

The Outside Property Associate Claim Representative receives comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role focuses on developing the skills and knowledge needed to manage first-party property claims. The training program typically lasts 9–12 months; after successful completion, the associate will be prepared to handle claims independently and progress toward full claims-handling responsibility.

The position is based remotely and involves work at residential and commercial locations, with a combination of mobile work, work from the employee’s primary residence, or work from the nearest Travelers office. Participation in the Catastrophe Response Program is required and may involve deployment to assist customers in other states. The employee must be able to access and inspect all areas of a dwelling or structure, including climbing ladders, walking on roofs, and entering tight spaces. Insurance licenses and/or a UAS Remote Pilot Certification may be required; required insurance licenses generally must be obtained within three months of starting.

Requirements

• High school diploma or GED.
• One year of customer service experience.
• Valid driver's license.
• Ability to access and inspect all areas of dwellings or structures, including carrying, setting up, and climbing a ladder weighing approximately 38–49 pounds, walking on roofs, and entering tight spaces such as attic staircases and crawl spaces.
• Ability to safely climb a ladder when deployed to a catastrophe.
• Obtain required insurance license(s) generally within three months of starting and maintain continuing education as required, where applicable.

Nice To Haves

• Bachelor’s degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Willingness to learn claims management and estimating software.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Ability to exercise sound judgment and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills and willingness to learn techniques for facilitating productive discussions and negotiations.
• Openness to continuous learning.

Responsibilities

• Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job instruction.
• Review, investigate, and document first-party property claims under close supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Investigate and evaluate relevant facts and information, including leases, contracts, bylaws, and other documents that may affect a claim.
• Determine and apply coverage for building damages in accordance with policy terms.
• Establish the scope of building and contents damages and use it as the basis for written or computer-assisted estimates.
• Communicate promptly and professionally with customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Remain open to continuous learning, particularly in AI and digital transformation, and adapt to technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• Obtain and maintain required insurance licenses and/or a UAS Remote Pilot Certification, including required continuing education.
• Participate in the Catastrophe Response Program, including possible deployment to other states.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, through which Travelers makes an annual 401(k) contribution when an employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, resources, and caregiving support.
• Mental health program offering free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED