Outside Property Associate Claim Representative

Travelers • Spokane Valley, WA

21h • Remote

About The Position

The Outside Property Associate Claim Representative receives comprehensive training in claim handling, customer service, and policy interpretation while working with experienced claim professionals. The role focuses on developing the skills and knowledge needed to manage first-party property claims. The training program typically lasts 9–12 months; upon successful completion, the associate is prepared to handle claims independently and progress toward full claims-handling responsibility.

The position is based remotely and includes work at residential and commercial locations. Work may combine mobile assignments, work from the employee’s primary residence, and work from the nearest Travelers office. The role may involve extensive travel, including overnight stays, to support customers across multiple locations.

Requirements

• High school diploma or GED.
• At least one year of customer service experience.
• Valid driver's license.
• Willingness to obtain an active adjuster license where required by state law.
• Ability to obtain and maintain relevant insurance licenses and/or a UAS Remote Pilot Certification within three months of starting, as required.

Nice To Haves

• Bachelor’s degree.
• Previous internship or work experience in customer service or insurance.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Willingness to learn claims management and estimating software.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Sound judgment and effective decision-making within established authority.
• Exceptional customer service skills and commitment to a positive experience for insureds and claimants.
• Attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
• Openness to continuous learning, particularly in AI and digital transformation.

Responsibilities

• Participate in structured training on insurance policies, claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Review, investigate, and document first-party property claims under direct supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Investigate and evaluate relevant facts and information, including leases, contracts, bylaws, and other documents that may affect a claim.
• Determine and apply coverage for building damage in accordance with policy terms.
• Establish the scope of building and contents damage and use it as the basis for written or computer-assisted estimates.
• Communicate in a timely and professional manner with customers, claimants, and internal stakeholders.
• Maintain accurate claim activity records in claim management systems.
• Adapt to new technology implementations, system upgrades, and digital tools while maintaining productivity and service quality.
• Obtain and maintain relevant insurance licenses and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
• Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
• Carry, set up, and climb ladders weighing approximately 38–49 pounds.
• Travel, potentially extensively and with overnight stays, to support customers across multiple locations.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) contribution match up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes a payment toward student loan debt.
• A pension plan funded 100% by Travelers.
• A minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program tools, discounts, and resources.
• Access to free professional counseling, health coaching, and other mental health resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED