Associate Claim Representative Outside Property
About The Position
The Associate Claim Representative, Outside Property, receives comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role focuses on developing the skills and knowledge needed to manage first-party property claims. The training program typically lasts 9–12 months; after successful completion, the employee is prepared to handle claims independently and progress toward full claims-handling responsibility. This is a remote-based field position serving insureds and agents in the Allegheny County/Pittsburgh, Pennsylvania area. The selected candidate must reside in the assigned territory and will be issued a company vehicle. Work takes place at residential and commercial locations, with a combination of mobile work, work from the employee’s primary residence, and work from the nearest Travelers office. Extensive travel, including overnight stays, may be required.
Requirements
- High school diploma or GED.
- One year of customer service experience.
- Valid driver's license.
Nice To Haves
- Bachelor’s degree.
- Previous internship or work experience in customer service or insurance.
- Willingness to obtain an active adjuster license where required by state law.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook, and willingness to learn claims management and estimating software.
- Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
- Ability to exercise sound judgment and make effective decisions within established authority.
- Exceptional customer service skills and commitment to a positive experience for insureds and claimants.
- Attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize effectively.
- Basic conflict-resolution skills and willingness to learn techniques for productive discussions and negotiations.
- Openness to continuous learning.
Responsibilities
- Participate in structured training on insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job instruction.
- Review, investigate, and document first-party property claims under direct supervision.
- Gather information from policyholders, claimants, witnesses, and third-party providers.
- Investigate and evaluate relevant facts and documents, and determine and apply building-damage coverage according to policy terms.
- Establish the scope of building and contents damages and use it to prepare written estimates and/or computer-assisted estimates.
- Communicate promptly and professionally with customers, claimants, and internal stakeholders.
- Maintain accurate records of claim activity in claim management systems.
- Remain open to continuous learning, particularly in AI and digital transformation, and adapt to technology implementations, system upgrades, and digital tools while maintaining productivity and service quality.
- Obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
- Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
- Carry, set up, and climb ladders weighing approximately 38–49 pounds.
- Perform other duties as assigned.
Benefits
- Health insurance coverage for employees and eligible family members beginning on the first day of employment.
- Dollar-for-dollar 401(k) match on contributions up to the first 5% of eligible pay, subject to an annual maximum.
- Paying it Forward Savings Program contributions to an employee’s 401(k) account when the employee makes student loan payments.
- Pension Plan funded 100% by Travelers.
- At least 20 days of paid time off annually.
- Nine paid company holidays.
- Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
- Mental health program with access to free professional counseling, health coaching, and other resources.
- Matching Gift and Volunteer Rewards program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
