Outside Property Claim Associate - Denver, CO

Military Spouse Corporate Career Network•Denver, CO

1d•Remote

About The Position

The Outside Property Claim Associate services insureds and agents in and around Denver, Aurora, Thornton, and Northglenn, Colorado. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. The role provides comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. It focuses on developing the skills and knowledge needed to manage first-party property claims. The training program typically lasts 9–12 months; successful completion prepares the associate to handle claims independently and progress toward full claims-handling responsibility. The position is remote-based, with work at residential and commercial locations and a combination of mobile work, work from the employee’s primary residence, or work from the nearest Travelers office. The role may involve extensive travel, including overnight stays, to support customers across multiple locations. The posting was anticipated to remain open until December 7, 2026.

Requirements

High school diploma or GED.
One year of customer service experience.
Valid driver's license.
Ability to assess and inspect structures, including roofs, attics, crawl spaces, and other confined areas.
Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds.
Ability to travel extensively, including overnight stays, may be required.

Nice To Haves

Bachelor’s degree.
Previous internship or work experience in customer service or insurance.
Willingness to obtain an active adjuster license where required by state law.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Willingness to learn claims management and estimating software.
Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
Ability to exercise sound judgment and make effective decisions within established authority.
Exceptional customer service skills and commitment to a positive experience for insureds and claimants.
Attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize effectively.
Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
Openness to continuous learning, particularly in AI and digital transformation.

Responsibilities

Participate in structured training on insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job instruction.
Review, investigate, and document first-party property claims under direct supervision.
Gather information from policyholders, claimants, witnesses, and third-party providers.
Investigate and evaluate relevant facts and information, including leases, contracts, bylaws, and other documents that may affect a claim.
Determine and apply coverage for building damage according to policy terms.
Establish the scope of building and contents damages and use it as a basis for written or computer-assisted estimates.
Communicate promptly and professionally with customers, claimants, and internal stakeholders.
Maintain accurate claim activity records in claim management systems.
Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
Obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas.
Carry, set up, and climb ladders weighing approximately 38–49 pounds.
Perform other duties as assigned.