Outside Property Claim Associate - Northglenn, CO

Military Spouse Corporate Career Network•Northglenn, CO

14h•Remote

About The Position

The Outside Property Claim Associate services insureds and agents in and around Denver, Aurora, Thornton, and Northglenn, Colorado. The selected candidate must live in or be willing to relocate at their own expense to the assigned territory. This remote-based position includes work at residential and commercial locations, mobile work, work from the employee’s primary residence, or work from the nearest Travelers office. The associate receives comprehensive training in claim handling, customer service, policy interpretation, claim processes, systems, and procedures. The program typically lasts 9–12 months and combines virtual, classroom, and on-the-job training. Under direct supervision, the associate develops the skills to manage first-party property claims independently and progress toward full claims-handling responsibility.

Requirements

High school diploma or GED.
One year of customer service experience.
Valid driver's license.
Ability to reside in or relocate at personal expense to the assigned territory.
Ability to inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds.
Ability to obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as applicable.

Nice To Haves

Bachelor’s degree.
Previous internship or work experience in customer service or insurance.
Willingness to obtain an active adjuster license where required by state law.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, and willingness to learn claims management and estimating software.
Strong verbal and written communication skills and ability to convey information clearly and professionally.
Sound judgment and ability to make effective decisions within established authority.
Exceptional customer service skills and commitment to a positive experience for insureds and claimants.
Attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize effectively.
Basic conflict-resolution skills and willingness to learn techniques for facilitating productive discussions and negotiations.
Openness to continuous learning.

Responsibilities

Participate in structured training classes covering insurance policies, claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
Review, investigate, and document first-party property claims under direct supervision.
Gather information from policyholders, claimants, witnesses, and third-party providers.
Learn to investigate and evaluate relevant facts and information, including leases, contracts, by-laws, and other relevant documents.
Determine and apply coverage for building damages according to policy terms.
Establish an accurate scope of damages for building and contents losses and use it as a basis for written or computer-assisted estimates.
Communicate promptly and professionally with customers, claimants, and internal stakeholders.
Maintain accurate records of claim activity in claim management systems.
Remain open to continuous learning, particularly in AI and digital transformation, and adapt to new technologies, system upgrades, and digital tools while maintaining productivity and service quality.
Obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
Carry, set up, and climb ladders weighing approximately 38–49 pounds.
Travel extensively, including overnight stays, if needed to support customers across multiple locations.
Perform other duties as assigned.