Outside Property Claim Associate - Aurora, CO

VetJobs•Aurora, CO

2d•$52,600 - $86,800•Remote

About The Position

The Outside Property Claim Associate receives comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role focuses on developing the skills and knowledge needed to manage first-party property claims. The training program typically lasts 9–12 months; upon successful completion, the associate is expected to be prepared to handle claims independently and progress toward full claims-handling responsibility. The position services insureds and agents in and around Denver, Aurora, Thornton, and Northglenn, Colorado. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. The position is based remotely and includes work at residential and commercial locations, with a combination of mobile work, work from the employee’s primary residence, or work from the nearest Travelers office.

Requirements

High school diploma or GED.
One year of customer service experience.
Valid driver's license.
Willingness to obtain an active adjuster license where required by state law.
Ability to inspect roofs, attics, crawl spaces, and other confined areas, and to carry, set up, and climb ladders weighing approximately 38–49 pounds.
Ability to reside in or relocate at personal expense to the assigned territory.

Nice To Haves

Bachelor’s degree.
Previous internship or work experience in customer service or insurance.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, and willingness to learn claims management and estimating software.
Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
Sound judgment and effective decision-making within established authority.
Exceptional customer service skills and commitment to a positive experience for insureds and claimants.
Attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize effectively.
Basic conflict-resolution skills and willingness to learn techniques for productive discussions and negotiations.
Openness to continuous learning.

Responsibilities

Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job instruction.
Review, investigate, and document first-party property claims under direct supervision.
Gather information from policyholders, claimants, witnesses, and third-party providers.
Investigate and evaluate relevant facts and information, including leases, contracts, bylaws, and other documents that may affect a claim; determine and apply building-damage coverage under policy terms.
Establish the scope of building and contents damages and use it to prepare written estimates and/or computer-assisted estimates.
Communicate promptly and professionally with customers, claimants, and internal stakeholders.
Maintain accurate records of claim activity in claim management systems.
Remain open to continuous learning, particularly regarding AI and digital transformation.
Adapt to technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
Obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
Carry, set up, and climb ladders weighing approximately 38–49 pounds.
Travel, potentially extensively and with overnight stays, to support customers across multiple locations.
Perform other duties as assigned.