Outside Property Claim Associate - Aurora, CO

Military Spouse Corporate Career Network•Aurora, CO

1d•Remote

About The Position

The Outside Property Claim Associate receives comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role develops the skills needed to manage first-party property claims, with a typical training program lasting 9–12 months. After successful completion, the associate is prepared to handle claims independently and progress toward full claims-handling responsibility. The position serves insureds and agents in and around Denver, Aurora, Thornton, and Northglenn, Colorado. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. Work is based remotely and includes work at residential and commercial locations, mobile work, work from the employee’s primary residence, or work from the nearest Travelers office.

Requirements

High school diploma or GED.
One year of customer service experience.
Valid driver’s license.
Willingness to obtain an active adjuster license where required by state law.
Ability to obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as applicable.
Ability to inspect roofs, attics, crawl spaces, and other confined areas.
Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds.
Ability to travel as needed, including overnight stays.
Strong verbal and written communication skills.
Sound judgment and effective decision-making within established authority.
Customer service skills and commitment to a positive experience for insureds and claimants.
Attention to detail and organizational skills, including ability to manage multiple tasks and prioritize effectively.
Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
Openness to continuous learning, including in AI and digital transformation.

Nice To Haves

Bachelor’s degree.
Previous internship or work experience in customer service or insurance.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Willingness to learn claims management and estimating software.

Responsibilities

Participate in structured training on insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training.
Review, investigate, and document first-party property claims under direct supervision.
Gather information from policyholders, claimants, witnesses, and third-party providers.
Learn to investigate and evaluate relevant facts and documents, including leases, contracts, and bylaws.
Determine and apply coverage for building damage according to policy terms.
Establish the scope of building and contents damage and use it to prepare written or computer-assisted estimates.
Communicate with customers, claimants, and internal stakeholders in a timely and professional manner.
Maintain accurate records of claim activity in claim management systems.
Adapt to new technologies, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
Obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
Carry, set up, and climb ladders weighing approximately 38–49 pounds.
Travel, potentially extensively and with overnight stays, to support customers across multiple locations.
Perform other duties as assigned.