Outside Property Claim Associate - Thornton, CO

Military Spouse Corporate Career Network•San Diego, CA

1d•Remote

About The Position

The Outside Property Claim Associate receives comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role focuses on developing the skills and knowledge needed to manage first-party property claims. The training program typically lasts 9–12 months; successful completion prepares the associate to handle claims independently and progress toward full claims-handling responsibility. The associate serves insureds and agents in and around Denver, Aurora, Thornton, and Northglenn, Colorado, and must live in or be willing to relocate at their own expense to the assigned territory. The position is remote-based, with work at residential and commercial locations and a combination of mobile work, work from the employee’s primary residence, or work from the nearest Travelers office. Extensive travel, including overnight stays, may be required.

Requirements

High school diploma or GED.
One year of customer service experience.
Valid driver's license.
Ability to assess and inspect building areas, including confined spaces, and carry, set up, and climb ladders weighing approximately 38–49 pounds.
Ability to reside in or relocate at the employee’s own expense to the assigned territory.

Nice To Haves

Bachelor’s degree.
Previous internship or work experience in customer service or insurance.
Willingness to obtain an active adjuster license where required by state law.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, and willingness to learn claims management and estimating software.
Strong verbal and written communication skills and ability to convey information clearly and professionally.
Sound judgment and ability to make effective decisions within established authority.
Exceptional customer service skills and commitment to a positive experience for insureds and claimants.
Attention to detail, organizational skills, and ability to manage multiple tasks and prioritize effectively.
Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
Openness to continuous learning.

Responsibilities

Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job instruction.
Review, investigate, and document first-party property claims under direct supervision.
Gather information from policyholders, claimants, witnesses, and third-party providers.
Learn to investigate and evaluate relevant facts and information, including leases, contracts, bylaws, and other documents that may affect a claim.
Determine and apply coverage for building damages according to policy terms.
Establish the scope of building and contents damages and use it as a basis for written estimates and/or computer-assisted estimates.
Communicate promptly and professionally with customers, claimants, and internal stakeholders.
Maintain accurate records of claim activity in claim management systems.
Stay open to continuous learning, particularly in AI and digital transformation, and adapt to technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
Acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
Carry, set up, and climb ladders weighing approximately 38–49 pounds.
Travel as needed, including overnight stays, to support customers across multiple locations.
Perform other duties as assigned.