Outside Property Claim Associate - Thornton, CO
About The Position
The Outside Property Claim Associate receives comprehensive training in claim handling, customer service, and policy interpretation while working with experienced claim professionals. The role develops skills to manage first-party property claims. The training program typically lasts 9–12 months; after successful completion, the associate is prepared to handle claims independently and progress toward full claims-handling responsibility. The position serves insureds and agents in and around Denver, Aurora, Thornton, and Northglenn, Colorado. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. The position is based remotely, with work at residential and commercial locations and a combination of mobile work, work from the employee’s primary residence, or work from the nearest Travelers office. Extensive travel, including overnight stays, may be required. The role requires acquiring and maintaining relevant insurance licenses and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
Requirements
- High school diploma or GED.
- At least one year of customer service experience.
- Valid driver's license.
- Ability to obtain an active adjuster license where required by state law.
- Ability to acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
- Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds.
- Ability to inspect roofs, attics, crawl spaces, and other confined areas.
- Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
- Ability to exercise sound judgment and make effective decisions within established authority.
- Customer service skills and commitment to providing a positive experience for insureds and claimants.
- Attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize effectively.
- Basic conflict-resolution skills and willingness to learn techniques for productive discussions and negotiations.
- Openness to continuous learning.
- Must reside in or be willing to relocate at their own expense to the assigned territory.
Nice To Haves
- Bachelor’s degree.
- Previous internship or work experience in customer service or insurance.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Willingness to learn claims management and estimating software.
Responsibilities
- Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training.
- Review, investigate, and document first-party property claims under direct supervision.
- Gather information from policyholders, claimants, witnesses, and third-party providers.
- Investigate and evaluate relevant facts and information, including documents such as leases, contracts, and bylaws, and determine and apply building-damage coverage under policy terms.
- Establish the scope of building and contents damages and use it to prepare written and/or computer-assisted estimates.
- Communicate with customers, claimants, and internal stakeholders in a timely and professional manner.
- Maintain accurate claim activity records in claim management systems.
- Remain open to continuous learning, particularly in AI and digital transformation.
- Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
- Acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required.
- Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas.
- Travel, potentially extensively and with overnight stays, to support customers across multiple locations.
- Perform other duties as assigned.
Benefits
- Employees are eligible for performance-based cash incentive awards as part of the compensation and benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
