Associate Claim Representative Outside Property

Travelers • Hunt Valley, MD

5d • Remote

About The Position

Travelers is hiring an Associate Claim Representative, Outside Property, to develop the skills needed to manage first-party property claims. The position provides comprehensive training in claim handling, customer service, and policy interpretation alongside experienced claim professionals. The training program typically lasts 9–12 months; successful completion prepares the representative to handle claims independently and progress toward full claims-handling responsibility.

This is a remote-based field position serving insureds and agents in the Baltimore, Towson, and Owings Mills, Maryland area. The employee must reside in or around the assigned territories and will be issued a company vehicle. Work takes place at residential and commercial locations, with a combination of mobile work, work from the employee’s primary residence, and work from the nearest Travelers office. Extensive travel, including overnight stays, may be required.

The role requires obtaining and maintaining relevant insurance licenses and/or a UAS Remote Pilot Certification within three months of starting, as required by applicable federal, state, and Travelers requirements. The representative must inspect structures, including roofs, attics, and crawl spaces, and be able to carry, set up, and climb ladders weighing approximately 38–49 pounds.

Requirements

• High school diploma or GED.
• At least one year of customer service experience.
• Valid driver's license.
• Ability to obtain an active adjuster license where required by state law.
• Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds.
• Ability to assess and inspect roofs, attics, crawl spaces, and other confined areas.
• Ability to obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required by applicable requirements.

Nice To Haves

• Bachelor’s degree.
• Previous internship or work experience in customer service or insurance.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Willingness to learn claims management and estimating software.
• Strong verbal and written communication skills.
• Sound judgment and effective decision-making within established authority.
• Exceptional customer service skills and commitment to a positive experience for insureds and claimants.
• Attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
• Openness to continuous learning, particularly in AI and digital transformation.

Responsibilities

• Participate in structured training on insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job instruction.
• Review, investigate, and document first-party property claims under direct supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Investigate and evaluate relevant facts and information, including leases, contracts, bylaws, and other documents that may affect a claim.
• Determine and apply coverage for building damage according to policy terms.
• Establish the scope of building and contents damage and use it as the basis for written or computer-assisted estimates.
• Communicate promptly and professionally with customers, claimants, and internal stakeholders.
• Maintain accurate claim activity records in claim management systems.
• Adapt to technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• Obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required.
• Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
• Travel to support customers across multiple locations, potentially including overnight stays.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) match on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, which provides an annual 401(k) contribution when the employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED