Outside Property Associate Claim Representative
About The Position
As an Associate Claim Representative, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role focuses on developing the skills and knowledge to manage first-party property claims. The training program typically lasts 9–12 months; after successful completion, employees are prepared to handle claims independently and progress toward full claims-handling responsibility. The position is remote, with work at residential and commercial locations and a combination of mobile work, work from the primary residence, and work from the nearest Travelers office. The role may involve extensive travel, including overnight stays, to support customers across multiple locations.
Requirements
- High school diploma or GED.
- At least one year of customer service experience.
- Valid driver's license.
- Willingness to obtain an active adjuster license where required by state law.
- Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
- Ability to exercise sound judgment and make effective decisions within established authority.
- Strong customer service skills and commitment to a positive experience for insureds and claimants.
- Attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
- Basic conflict-resolution skills and willingness to learn techniques for productive discussions and negotiations.
- Ability to inspect structures and confined areas and carry, set up, and climb ladders weighing approximately 38–49 pounds.
Nice To Haves
- Bachelor’s degree.
- Previous internship or work experience in customer service or insurance.
- Proficiency in Microsoft Office (Word, Excel, and Outlook).
- Willingness to learn claims management and estimating software.
- Openness to continuous learning.
Responsibilities
- Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training.
- Review, investigate, and document first-party property claims under direct supervision.
- Gather information from policyholders, claimants, witnesses, and third-party providers.
- Investigate and evaluate relevant facts and documents, and determine and apply coverage for building damage according to policy terms.
- Establish the scope of building and contents damage and use it to prepare written or computer-assisted estimates.
- Communicate promptly and professionally with customers, claimants, and internal stakeholders.
- Maintain accurate records of claim activity in claim management systems.
- Remain open to continuous learning, particularly in AI and digital transformation, and adapt to technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
- Acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
- Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
- Carry, set up, and climb ladders weighing approximately 38–49 pounds.
- Travel, potentially extensively and with overnight stays, to support customers across multiple locations.
- Perform other duties as assigned.
Benefits
- Health insurance coverage for employees and eligible family members from the first day of employment.
- Dollar-for-dollar 401(k) contribution match up to the first 5% of eligible pay, subject to an annual maximum.
- Paying it Forward Savings Program, through which Travelers makes an annual contribution to an employee's 401(k) when the employee makes a student loan payment.
- Pension Plan funded 100% by Travelers.
- At least 20 days of paid time off annually.
- Nine paid company holidays.
- Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
- Mental health program with access to free professional counseling services, health coaching, and other resources.
- Matching Gift and Volunteer Rewards program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
