Outside Property Claim Representative

Travelers • Syracuse, NY

3d • $68,700 - $113,400 • Remote

About The Position

The Outside Property Claim Representative manages, inspects, evaluates, negotiates, and settles first-party property claims accurately and promptly. The role includes in-person inspections at customers’ residential and commercial properties to assess damage and requires close communication with insureds, representatives, vendors, and internal stakeholders. The position is remote-based, combining mobile work, work from the employee’s primary residence, and/or work from the nearest Travelers office. It serves the Binghamton, New York territory; the employee must live in or be willing to relocate to the territory at their own expense. Extensive travel, including overnight stays, may be required.

Requirements

• High school diploma or GED.
• One year of property or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
• Valid driver's license.
• Ability to assess and inspect roofs, attics, crawl spaces, and other confined areas.
• Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds.

Nice To Haves

• Bachelor’s degree.
• Two years of property claim experience.
• Active adjuster license, where applicable.
• Proficiency in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Strong verbal and written communication skills.
• Sound judgment and effective decision-making.
• Exceptional customer service skills and commitment to providing a positive customer experience throughout the claim process.
• Strong attention to detail and organizational skills, including the ability to manage and prioritize multiple tasks in a fast-paced environment.
• Conflict resolution skills and the ability to facilitate productive discussions and reach equitable outcomes.
• Ability to manage stress, navigate difficult situations, remain composed and professional under pressure, and take accountability for decisions.
• Basic understanding of insurance principles and terminology, state insurance regulations, and claim-handling requirements.
• Ability to learn from experience and apply it quickly and flexibly to new situations.

Responsibilities

• Review, investigate, and document first-party property claims under limited supervision; typically handle personal insurance claims with limited supervision and higher authority, and begin handling business insurance claims with direct supervision.
• Gather information from policyholders, claimants, and third-party vendors.
• Investigate and evaluate relevant facts and information, including leases, contracts, bylaws, and other documents that may affect a claim.
• Determine and apply coverage for property damage according to policy terms.
• Establish the scope of building and contents damages and use it to prepare written and/or computer-assisted estimates, with management guidance.
• Communicate promptly and professionally with customers, representatives, third-party vendors, and internal stakeholders.
• Negotiate with multiple parties, such as contractors and insured representatives, with guidance.
• Maintain accurate claim activity records in claim management systems.
• Adapt to technology implementations, system upgrades, and digital tools, including AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance license(s) and/or UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
• Inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
• Travel, potentially including overnight stays, to support customers across multiple locations.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program: annual Travelers contributions to an employee’s 401(k) when the employee makes student loan payments.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, resources, and caregiving support.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED