Outside Property Claim Representative

Travelers • Washington, DC

4d • $68,700 - $113,400 • Remote

About The Position

As a Claim Rep, Outside Property, you will manage, inspect, evaluate, negotiate, and settle first-party property claims in a timely and accurate manner. The role includes in-person inspections at customers’ residences and properties to assess damage. You will work with insureds and representatives to resolve claims efficiently while maintaining professionalism, empathy, and strong customer service. The position is remote-based and involves work at residential and/or commercial locations, mobile work, work from your primary residence, or work from the nearest Travelers office. The role serves an assigned territory; you must reside in or be willing to relocate at your own expense to that territory. Extensive travel, including overnight stays, may be required.

Requirements

• High school diploma or GED.
• One year of property or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
• Valid driver's license.
• Ability to acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as applicable.

Nice To Haves

• Bachelor’s degree.
• Two years of property claim experience.
• Active adjuster license, where applicable.
• Proficiency in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Strong verbal and written communication skills.
• Sound judgment and effective decision-making ability.
• Exceptional customer service skills and commitment to providing a positive claims experience.
• Strong attention to detail and organizational skills, including managing multiple tasks and prioritizing in a fast-paced environment.
• Conflict resolution skills and ability to facilitate productive discussions and reach equitable outcomes.
• Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
• Basic understanding of insurance principles and terminology, state insurance regulations, and claim handling requirements.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

• Review, investigate, and document first-party property claims under limited supervision.
• Handle personal insurance claims with limited supervision and higher authority, and begin handling business insurance claims with direct supervision.
• Gather information from policyholders, claimants, and third-party vendors.
• Investigate and evaluate relevant facts and documents, and determine and apply coverage for property damage according to policy terms.
• Establish the scope of building and contents damage and use it to prepare written and/or computer-assisted estimates, with management guidance.
• Communicate promptly and professionally with customers, representatives, third-party vendors, and internal stakeholders.
• Negotiate with contractors, insured representatives, and other constituents, with guidance.
• Maintain accurate claim activity records in claim management systems.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting the job, as required.
• Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas.
• Carry, set up, and climb ladders weighing approximately 38–49 pounds.
• Travel, potentially including overnight stays, to support customers across multiple locations.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes student loan payments.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED