Associate Property Claim Representative - Arlington, VA
About The Position
The Associate Claim Representative, Outside Property, receives comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role develops the skills needed to manage first-party property claims independently and progress toward full claims-handling responsibility. The training program typically lasts 9–12 months. The position is based remotely and involves work at residential and commercial locations, using a combination of mobile work, work from the employee’s primary residence, or work from the nearest Travelers office. The role may involve extensive travel, including overnight stays, to support customers across multiple locations.
Requirements
- High school diploma or GED.
- One year of customer service experience.
- Valid driver's license.
- Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds.
- Ability to inspect roofs, attics, crawl spaces, and other confined areas.
- Acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as applicable.
Nice To Haves
- Bachelor’s degree.
- Previous internship or work experience in customer service or insurance.
- Willingness to obtain an active adjuster license where required by state law.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook, and willingness to learn claims management and estimating software.
- Strong verbal and written communication skills.
- Ability to exercise sound judgment and make effective decisions within established authority.
- Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
- Attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
- Basic conflict resolution skills and willingness to learn techniques for facilitating productive discussions and negotiations.
- Openness to continuous learning.
Responsibilities
- Participate in structured training on insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training.
- Review, investigate, and document first-party property claims under direct supervision.
- Gather information from policyholders, claimants, witnesses, and third-party providers.
- Learn to investigate and evaluate relevant facts and documents, and determine and apply coverage for building damages according to policy terms.
- Establish accurate scopes of damage for building and contents losses and use them to prepare written or computer-assisted estimates.
- Communicate with customers, claimants, and internal stakeholders in a timely and professional manner.
- Maintain accurate claim activity records in claim management systems.
- Remain open to continuous learning, particularly in AI and digital transformation.
- Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
- Obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
- Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
- Travel as needed, potentially including overnight stays, to support customers across multiple locations.
- Perform other duties as assigned.
Benefits
- Eligibility for performance-based cash incentive awards as part of the compensation and benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
