Associate Property Claim Representative - Fairfax, VA
About The Position
As an Associate Claim Representative, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role focuses on developing the skills and knowledge to manage first-party property claims. The structured training program typically lasts 9–12 months; upon successful completion, you will be prepared to handle claims independently and progress toward full claims-handling responsibility. The position is based remotely and includes work at residential and commercial locations, with a combination of mobile work, work from your primary residence, or work from the nearest Travelers office. Extensive travel, including overnight stays, may be required to support customers across multiple locations.
Requirements
- High school diploma or GED.
- One year of customer service experience.
- Valid driver's license.
- Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds.
- Ability to inspect roofs, attics, crawl spaces, and other confined areas.
- Acquire and maintain relevant insurance license(s) and/or UAS Remote Pilot Certification within three months of starting, as required.
Nice To Haves
- Bachelor’s degree.
- Previous internship or work experience in customer service or insurance.
- Willingness to obtain an active adjuster license where required by state law.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook, and willingness to learn claims management and estimating software.
- Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
- Sound judgment and effective decision-making within established authority.
- Exceptional customer service skills and commitment to a positive experience for insureds and claimants.
- Attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize effectively.
- Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
- Openness to continuous learning.
Responsibilities
- Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job instruction.
- Review, investigate, and document first-party property claims under direct supervision.
- Gather information from policyholders, claimants, witnesses, and third-party providers.
- Investigate and evaluate relevant facts and information, including leases, contracts, by-laws, and other documents that may affect a claim.
- Determine and apply coverage for building damage according to policy terms.
- Establish the scope of building and contents damages and use it to prepare written estimates and/or computer-assisted estimates.
- Communicate with customers, claimants, and internal stakeholders in a timely and professional manner.
- Maintain accurate records of claim activity in claim management systems.
- Remain open to continuous learning, particularly regarding AI and digital transformation.
- Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
- Acquire and maintain relevant insurance licenses and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
- Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas.
- Perform other duties as assigned.
Benefits
- Performance-based cash incentive awards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
