Associate Property Claim Representative - Leesburg, VA
About The Position
The Associate Claim Representative, Outside Property, receives comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The position develops the skills needed to manage first-party property claims. The training program typically lasts 9–12 months; after successful completion, the employee is prepared to handle claims independently and progress toward full claims-handling responsibility. The position is based remotely and includes work at residential and commercial locations, using a combination of mobile work, work from the employee’s primary residence, or work from the nearest Travelers office. Extensive travel, including overnight stays, may be required to support customers across multiple locations.
Requirements
- High school diploma or GED.
- One year of customer service experience.
- Valid driver's license.
- Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds.
- Ability to inspect roofs, attics, crawl spaces, and other confined areas.
- Acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required.
Nice To Haves
- Bachelor’s degree.
- Previous internship or work experience in customer service or insurance.
- Willingness to obtain an active adjuster license where required by state law.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook, and willingness to learn claims management and estimating software.
- Strong verbal and written communication skills.
- Sound judgment and effective decision-making within established authority.
- Exceptional customer service skills and commitment to a positive experience for insureds and claimants.
- Attention to detail, organizational skills, and ability to manage multiple tasks and prioritize effectively.
- Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
- Openness to continuous learning.
Responsibilities
- Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training.
- Review, investigate, and document first-party property claims under direct supervision.
- Gather information from policyholders, claimants, witnesses, and third-party providers.
- Investigate and evaluate relevant facts and documents, and determine and apply coverage for building damages according to policy terms.
- Establish the scope of building and contents damages and use it to prepare written and/or computer-assisted estimates.
- Communicate with customers, claimants, and internal stakeholders in a timely and professional manner.
- Maintain accurate records of claim activity in claim management systems.
- Remain open to continuous learning, particularly in AI and digital transformation, and adapt to new technologies, system upgrades, and digital tools while maintaining productivity and service quality.
- Obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as required by federal, state, and Travelers requirements.
- Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
- Perform other duties as assigned.
Benefits
- Performance-based cash incentive awards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
