Associate Property Claim Representative

Travelers • Washington, DC

4d • $53,800 - $88,800 • Remote

About The Position

As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. The role focuses on developing the skills and knowledge needed to manage first-party property claims. The program typically lasts 9–12 months; upon successful completion, you will be prepared to handle claims independently and progress toward full claims-handling responsibility. The position is based remotely, with work at residential and commercial locations and a combination of mobile work, work from your primary residence, or work from the nearest Travelers office.

The role includes structured training in insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job instruction. You will review, investigate, and document property claims under direct supervision; communicate with customers and stakeholders; evaluate coverage and damages; and maintain claim records. You must obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as applicable. The work may require extensive travel, including overnight stays, and inspecting structures such as roofs, attics, crawl spaces, and other confined areas.

Requirements

• High school diploma or GED.
• One year of customer service experience.
• Valid driver's license.
• Willingness to obtain an active adjuster license where required by state law.
• Ability to carry, set up, and climb ladders weighing approximately 38–49 pounds.
• Ability to obtain and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, as applicable.

Nice To Haves

• Bachelor’s degree.
• Previous internship or work experience in customer service or insurance.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and willingness to learn claims management and estimating software.
• Strong verbal and written communication skills.
• Ability to exercise sound judgment and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills and willingness to learn techniques for facilitating productive discussions and negotiations.
• Openness to continuous learning.

Responsibilities

• Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job instruction.
• Review, investigate, and document first-party property claims under direct supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Investigate and evaluate relevant facts and documents, and determine and apply building-damage coverage according to policy terms.
• Establish the scope of building and contents damages and use it to prepare written estimates and/or computer-assisted estimates.
• Communicate promptly and professionally with customers, claimants, and internal stakeholders.
• Maintain accurate claim activity records in claim management systems.
• Remain open to continuous learning, particularly in AI and digital transformation, and adapt to technology implementations, system upgrades, and digital tools.
• Acquire and maintain relevant insurance license(s) and/or a UAS Remote Pilot Certification within three months of starting, in accordance with applicable requirements.
• Assess and inspect all areas of dwellings or structures, including roofs, attics, crawl spaces, and other confined areas.
• Travel as needed, potentially extensively and with overnight stays, to support customers across multiple locations.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, with an annual Travelers contribution to the employee’s 401(k) when the employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• Minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program providing access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED